Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 225-744-3333 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

We are committed to your satisfaction. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

Price Increases

Gorman Bros is not responsible for price increases by manufacturers. We do our best to make sure you get the best pricing but due to shortages and supply issues, price increases come unexpectedly from the manufacturer. The prices are locked in if you order and pay in full and accept delivery within 72 hrs. of us receiving your product.

Defective Products

Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our salespeople for details. If your product is defective upon arrival, notify salesperson of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require at least one service call to diagnose the problem.

Damaged Products

Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, please contact the store immediately.

The Product Does Not Meet Your Needs

If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage and in original package. Products that do not meet these requirements may not be eligible for return or may incur a 45% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and installation charges are non-refundable.

Backordered items

When an item is backordered beyond the seller’s control, you can only receive a store credit if consumer has decided to change or cancel order.

Special order merchandise may be subject to a 45% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. Once notified that we have received your product, you will need to schedule delivery or pickup within 72 hours. If you choose to not take possession of the items, then they will be allocated to the next person in line, and you will be moved to the next slot. We will not give refunds when you choose not to take possession of the product.